Flux Chat
On this page
Flux Chat shows every chat of your WhatsApp line live in the admin: incoming and outgoing messages, ones written on the phone and certificate messages. The team answers with quick replies, labels, assignment and internal notes; donations (Flux Donate) and certificates (Flux Certificates) are recorded from the chat, and an AI assistant can talk to donors, read bank receipts and hand off to a person when needed.
Features
Inbox
Live chat list with unread, assigned to me and unassigned filters; search or start a new chat; several lines (one per branch).
Quick replies (type /), labels, assignment, internal notes, reminders, auto replies and office hours.
Photos, voice messages, documents, contact cards, replies and reactions; old messages are paged in from Evolution.
Contact panel: donations, certificates, consents, memory and a short AI summary of the chat. Block list for people who don’t want messages.
Works on mobile and in the Flux App as a native WhatsApp screen.
Donations and certificates
Open a donation from the chat (one donation, one payment, a certificate per name), send a payment link or bank details, cancel an unpaid one with confirmation.
Receipts sent on WhatsApp are read and matched to the donation, with a warning if a receipt was used before; approval stays with an authorised person.
Create a certificate in the chat and send it; the person it is for and the referring staff member get theirs too.
AI assistant (through Flux AI)
AI assistant page: activity summary (spend, questions, donations, receipts, hand-offs), the chats it handled, instructions with versions, documents, Edit with AI, a test chat with files and a tool-call log, a benchmark with scenarios and a judge, memory and background jobs.
Reply suggestions for agents, voice-to-text, chat summaries, images in answers when a renderer is available.
Staff tools: staff recognised by their Flux Roles number can open donations for donors, resend certificates and ask for reports.
Reports
WhatsApp reports: scheduled donation reports for staff (their own) and managers (totals per staff), daily, weekly or monthly, with a preview and “Send me a test”.
Requirements
A WhatsApp line through Flux Mail (Evolution API 2.3+, Flux WPAPI or Cloud API). Optional: Flux Donate and Flux Certificates (donations and certificates from the chat), Flux AI (assistant and suggestions), Flux Roles (staff), Flux App.
First steps
In Communication › Connections (Flux Mail) add the WhatsApp number and connect it.
Call Center › Settings › Connections: pick that line, Test connection, then Set up webhook; optionally Import recent chats.
Add quick replies and labels under Settings, and turn on the assistant under Settings › AI and assistant once Flux AI has a key.
Open Call Center › Chats and answer the first message.